It is the buyer’s responsibility to do this as is the case with any order that is purchased online and shipped. They also do not unpack and remove the merchandise from the shipping cartons. Freight delivery drivers are not full-service movers and do not bring merchandise inside a buyer’s residence due to liability.Returns, for this reason, are considered as a refusal and subject to our standard return policy. If a delivery to home is requested, additional fees may be required to accommodate. In this instance, the delivery will need to be arranged at the closest main road. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. Freight trucks are large and can often be actual tractor trailers.We recommend that you have someone available to assist you with receiving your order. The customer may be required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. Processing time may take up to 7-10 days for freight orders. Freight shipping may be a “Self Service” CURBSIDE ONLY delivery without liftgate.If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order. Larger, heavier items will be shipped through one of our several freight carriers by the pallet or other measures. Oversized items-including, but not limited to XL Pro Vanity Mirrors-are not eligible to ship to Hawaii, Alaska, or Puerto Rico. Important Notice: Products requiring Residential Curbside Delivery(Freight Service), may experience delays in delivery We may be able to provide expedited shipping upon request, please give us a call at +1.844.881.0790 Monday–Friday, 10am–5pm PST for more information. Valid for addresses within the contiguous United States and excludes PO Box addresses, United States territories, and addresses outside of the United States. Offer does not apply on freight shipping and oversized items. Most orders are shipped via USPS and/or FedEx. Unfortunately, no shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States. In most cases, we offer discounted flat shipping rates that vary by item size, weight, and destination. Delivery times, depending on destination usually take anywhere from 5–7 business days within the contiguous United States. Please contact customer service for information. Processing time may take up to 7-10 business days. Orders must be placed by 12pm PST to start processing on the same day. Please give us a call at +1.844.881.0790 Monday–Friday 10am–5pm PST or send us an email at for more information. If you’ve done all of this and you still have not received your refund yet, please contact us at INQUIRIES.There is often some processing time before a refund is posted. Contact your credit card company, it may take some time before your refund is officially posted.Any item is not in its original condition.We also advise you to retain your proof of purchase.All accessories must be included (if applicable).Items must be in new, salable condition in the original packaging.Once approved, your refund will be processed to the original method of payment. Once your return is received and inspected, we will send you an email to notify you of the refund status. *Returned products must be complete (no missing parts) and in its original packaging.*Īfter obtaining an authorization (RMA), you may ship your return to:įor any exchanges, please contact us first at or call +1.844.881.0790 Monday–Friday from 10am–5pm PST. Orders placed from October 1st, 2022 thru December 31st, 2022 can be returned in original packaging with proof of purchase before January 31st, 2023. Purchases made online or in-store are eligible for returns (Excludes Holiday Mystery Box). Impressions Vanity offers an extended return policy for the holidays. We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense. You are under the duty to retain them and take reasonable care of the product(s) in your possession. If you are shipping an item over $100, you should consider shipment tracking and/or shipping insurance as we cannot guarantee that we will receive your returned item. The cost of return shipping may be deducted from your refund. Shipping on returns is paid for by the purchaser. A 15% (20% for oversized items) restocking fee will be applied to returns. Product(s) in new condition can be returned for an exchange or a refund within 30 days of your purchase date. Customers are also responsible for the return costs. Customers have 48-hours to contact us about any order that arrives damaged and 30 days to return items(if there are no defects) with original packaging. Original packaging will be required for any return.
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